Terms of service

These Terms of Service (“Terms”) govern your use of this website and any purchases made from Romford Fencing Ltd (“we”, “us”, “our”). By accessing our website or placing an order, you agree to these Terms, our Returns Policy, and our Privacy Policy, all of which form part of the contract between us.

1. Customer Type (B2C and B2B)

Orders may be classified as:

Consumer (B2C): Individuals purchasing for personal, non-commercial use
Business / Trade (B2B): Purchases made wholly or mainly for commercial purposes

We reserve the right to classify orders based on order quantity, delivery address, product type, or information provided at checkout.

2. Products & Descriptions

All fencing materials (including fence panels, posts, gravel boards, rails, gates, fixings, and timber products):

Are natural products and may vary in colour, grain, texture, or finish
May vary slightly in size within industry-accepted tolerances
Are shown in images for illustrative purposes only

Such variations do not constitute defects and do not qualify for return under our Returns Policy.

3. Orders & Contract Formation

All orders are subject to availability and acceptance
Order confirmation does not constitute acceptance
A binding contract is formed only once goods are dispatched

We reserve the right to refuse or cancel orders due to pricing errors, stock issues, or suspected misuse.

4. Pricing & Payment

Prices are shown in GBP and include VAT where applicable
Delivery charges are shown at checkout
Payment must be received in full prior to dispatch unless expressly agreed otherwise

Additional terms apply to Cash on Delivery and Bank Deposit orders.

5. Delivery, Access & Kerbside Delivery

Kerbside Delivery (Standard)

All fencing materials are delivered on a kerbside delivery basis only, unless otherwise agreed in writing prior to dispatch.

Kerbside delivery means:

Delivery to the nearest safe and legally accessible point, typically at the public highway or kerb
Drivers are not required to move goods beyond the kerbside
Goods will not be carried into gardens, driveways, buildings, or rear access areas

Customers are responsible for moving goods from the kerbside after delivery.

Access Requirements

Customers must ensure:

Clear, safe, and suitable access for delivery vehicles
That the delivery location can safely support the weight of delivery vehicles and equipment
That vehicles can lawfully stop at or near the delivery address

If access is unsuitable, delivery may be refused or rearranged, and additional charges may apply.

6. HIAB, Pallet & Crane Offload Deliveries

Where delivery involves HIAB, crane, pallet, or mechanical offload equipment:

Offloading is carried out at the driver’s sole discretion based on safety conditions
The driver may refuse to operate equipment if ground conditions, access, overhead obstructions, or safety risks are present
Offload will only take place to a safe, level, and accessible area

We do not guarantee placement beyond the kerbside, even where mechanical offload is used.

7. Inspection & Reporting Issues

All customers must inspect goods upon delivery.

Damage, shortages, or incorrect items must be reported within 48 hours of delivery
Claims must be supported with photographic evidence
Claims made outside this timeframe may be rejected

This clause operates alongside our Returns Policy.

8. Property Damage

We are not responsible for damage to driveways, paths, paving, kerbs, walls, lawns, underground services, or other surfaces or structures where damage results from:

Restricted or unsuitable access
Fragile, uneven, or weak ground conditions
Customer instructions to leave goods in a specific location
Pre-existing damage or defects

Nothing in these Terms excludes or limits liability for damage caused by our negligence where such liability cannot be excluded under UK law.

9. Risk & Delivery Completion

Delivery is deemed complete once goods are unloaded at the kerbside.

Risk transfers:

B2C customers: Upon delivery to the kerbside
B2B customers: Upon dispatch

Customers are responsible for securing goods after delivery.

10. Returns, Cancellations & Refunds

All returns, cancellations, and refunds are governed by our Returns Policy, which forms part of these Terms.

Where applicable, statutory consumer rights apply.

11. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including for death or personal injury caused by negligence or fraud.

Subject to this:

We are not liable for indirect or consequential losses
Our total liability is limited to the value of the goods supplied
We are not responsible for installation errors, misuse, or failure to follow product guidance

12. Intellectual Property

All website content, including text, images, logos, and branding, remains the property of Romford Fencing Ltd.

13. Privacy & Data Protection

Personal data is processed in accordance with our Privacy Policy, which forms part of these Terms.

14. Governing Law & Jurisdiction

These Terms, the Returns Policy, and the Privacy Policy are governed by the laws of England and Wales.

15. Amendments

We reserve the right to amend these Terms at any time. The version in force at the time of order placement will apply.

Binding Agreement

By placing an order, you confirm that you have read and agreed to these Terms of Service, the Returns Policy, and the Privacy Policy.